They're not paying $1,600.00 of my doctor bills, even though we had absolutely no choice but to use the surgeon who was on-call at the time of my accident. Can you believe it? Not only do the Firstcare reps not know the difference between a pediatric ophthalmologist and a retinal specialist, they don't know the difference between a corneal specialist and an optometrist! Firstcare is, of course in the business of making money, but they should switch fields of operation if they are not going to avail themselves of knowledge of the terms for the field in which they concern themselves. Firstcare Insurance is a bunch of moronic bozos. I swear that the only times my wife has shed tears is because of having to deal with them!

UPDATE: 22 MAR 08
I was quite surprised to open today's mail and learn that FirstCare has decided to pay the nearly $3,000.00 of emergency care bills that they had been refusing to pay. I must thank my sis-in-law for the advice to go through the appeals process. I had plenty of time to write out the gory details of the morning on which I ruined my eye, and why I could not wait 36-hours for an approval from the insurance company. Evidently, the appeals process is the first opportunity that a medical professional who is employed by FirstCare has to look over the situation. Up until that point, it's all accountants and bureaucrats that answer the phones. So, I am thankful that they have come around. I dearly hope that they will continue to approve the much-needed procedures that the surgeons are planning that will restore some of my vision. I've stopped wearing my pirate patch full-time, now that the redness, swelling, and sagging of my eyelid are passed. I've grown accustomed to the giant pupil that I am now sporting. I would like it even more if it worked, but I've written that enough times, already.